Return/Refund Policy
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+91 522-3158065
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support@aarbinindia.in
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AARBIN Return/Refund Policy
At Aarbin, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Return/Refund Policy carefully to understand your rights and obligations.
Conditions for Return/Exchange
Tag Requirement: To be eligible for a return or exchange, the item must be unused, in the same condition that you received it, and with the original Aarbin tag intact and not removed or damaged. Time Frame: You must initiate the return or exchange within 7 days of receiving your order.
Return Process
To start a return, please contact our customer service with your order number and reason for the return. Our team will review your request and provide instructions on how to send back the item.
Exchange Process
If you receive a defective or damaged item, you may request an exchange. Video Proof: Before an exchange can be processed, you must provide a 360-degree video clearly showing the defect or damage of the product. This video should be sent along with your order number and a description of the issue. Once the video is reviewed and approved, we will provide instructions on how to return the defective item and will send out a replacement.
Refunds
Website Wallet: Refunds will be issued only as store credit to your Aarbin account wallet. This credit can be used for future purchases on our website and will not be transferred to your bank account. Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the credit will automatically be applied to your wallet within 7-10 business days.
Non-Returnable Items
Certain items are exempt from being returned. These include gift cards and any promotional or clearance items. Items that are returned without meeting our conditions (e.g., tags removed, damaged) will not be eligible for a refund or exchange.
If you have any questions or need further assistance with your return or exchange, please contact us
We appreciate your understanding and cooperation in ensuring a smooth return and exchange process. Thank you for shopping with Aarbin!